1. Who these terms cover
These terms apply to hosting services supplied under the Nexum Node name. Your order confirmation must identify the supplying legal person or entity and its business contact details before payment. These terms, the Acceptable Use Policy, Refunds & Cancellation Policy, and written order confirmation form the service agreement. The Privacy Policy explains data handling. Mandatory consumer rights always apply.
2. Ordering and eligibility
You must have legal capacity to enter into the agreement. If you are not legally able to purchase independently, a parent, guardian, or other authorized adult must place and manage the order. Provide accurate contact and billing information. A plan selection or Discord conversation alone does not activate a service; we must confirm availability and the order details, and receive any agreed payment.
3. Prices and billing
Prices are in USD. FiveM, VPS, and dedicated prices are monthly. Other game hosting prices on this site are labeled as first-month rates. Before payment, the written order must state the configuration, initial charge, renewal price, billing interval, applicable taxes and fees, expected provisioning time, cancellation method, and any recurring-payment authorization. No automatic payment is authorized merely by browsing this site or opening a ticket. Price changes apply prospectively after notice and do not change an already-paid service period.
4. Service scope and availability
Hardware, location, operating systems, management, backups, and add-ons are included only when specified in the written order. Resource allocations and fair-use limits must be confirmed before purchase. Unmetered bandwidth does not remove port-speed, capacity, or acceptable-use limits. No uptime percentage, instant activation, response time, backup schedule, or service credit is promised unless expressly agreed in writing. Maintenance, upstream incidents, and security events may interrupt service.
5. Your responsibilities
Keep account credentials secure, maintain licensed software, install updates for systems you manage, and ensure you have rights to all hosted content. You are responsible for your users and activity under your account. Maintain independent backups; do not assume a recoverable copy exists unless a backup service is expressly included. Do not send passwords, payment-card details, or unnecessary personal information in public Discord channels.
6. Support and access
Use a private support-portal or Discord ticket for account, billing, security, and service requests. Verify that a request comes from our team before sharing access. Support is provided according to the scope in your order. Administrative access may be needed for an authorized support request, maintenance, security investigation, or a legal requirement.
7. Suspension and termination
We may restrict or suspend service for nonpayment, a material policy breach, a credible security risk, or a legal requirement. Where reasonable, we will explain the issue and allow an opportunity to fix it; urgent harmful activity may require immediate action. Cancellation, refunds, and data export are addressed in our Refunds & Cancellation Policy. A payment dispute alone does not waive your legal rights or automatically prove abuse.
8. Ownership and data export
You retain ownership of your content and grant only the access needed to provide, secure, and support the service. Our branding and site materials remain ours or their respective owners’. Request export assistance before service ends. Export availability, backup retention, and deletion timing must be confirmed in the order; indefinite storage after termination is not included.
9. Service limitations and disputes
Hosting involves operational risks. To the extent permitted by applicable law, we do not warrant uninterrupted operation or suitability for every workload. Nothing excludes liability or remedies that cannot legally be excluded, including applicable statutory consumer protections. Report a dispute through a private support ticket with your order reference and requested resolution. These terms do not impose mandatory arbitration or waive access to courts or regulators.
10. Changes and contact
The version supplied at purchase applies to that order. Material changes for an ongoing service will be communicated before they take effect; changes are not retroactive. Contact us through the Discord support link below for service or policy questions.